Before you trust TurboTenant with your rental business, read what actual users discovered about broken features, disappearing support, and skyrocketing costs.
TurboTenant claims to be "built by landlords, for landlords" – but their own customers tell a different story. Here's what you need to know before signing up:
Your rental business deserves better. LandlordCart gives you everything TurboTenant promises – but actually delivers it. With real human support, transparent pricing, and tools that work when you need them.
Free for 2 properties forever • No Hidden Fees • Our Guarantee
Don't just take our word for it – here's what actual TurboTenant users are experiencing right now
"Unless you are a premium or pro member, don't expect any support other than an AI bot. I've been waiting two days to get my property ownership verified. Meanwhile my unit is sitting empty."
"First applicant filling out an application couldn't complete the credit check with Trans Union. Applicant called for help and so did I. No answer besides a boiler plate AI response."
"Forms on turbotenant, are not complete. They're unusable... When I started the cost was $59, then I went to $99 and now I'm being told this year it's $149. Yet turbotenant can't tell you why."
"App works poorly, seems nice at first but when getting to actual work things just don't work. Publishing takes days, no traffic info... same add on other listing agencies gave results every day."
Multiple users report being stuck with AI chatbots with no access to actual human help when problems arise – unless you pay for premium.
Password resets that don't work, payment processing errors, forms that won't submit, and features that simply stop working.
Landlords report costs jumping from $59 to $99 to $149+ without clear explanations or added value. Bait and switch at its finest.
Your listings can be taken offline without notification, leaving you scrambling to find out why.
Credit checks fail, applications don't process, leading to lost tenants and lost revenue for you.
Templates that don't format correctly or transfer data properly – potentially putting you at legal risk.
LandlordCart gives you everything TurboTenant promises – but we actually deliver it. Real support. Transparent pricing. Tools that work.
No AI bots. Talk to actual people who understand landlording.
2 properties completely free. No hidden fees. No surprise price hikes.
Reliable tools built for landlords who need results, not excuses.
Join landlords who chose reliability over broken promises
You're hands-on. You collect rent with Zelle, Cash App, Venmo, or checks.
You list on free sites like Zillow, Facebook Marketplace, or Craigslist.
Tired of paying $50–$150/month + 1–3% of every rent payment to bloated software?
Whether you choose to pass fees to tenants or absorb ACH fees on paid plans, Landlord Cart gives you full control. Your tenants pay securely from any device, while you get automatic tracking, clean records, and zero payout surprises.
Example: Free Plan · ACH Payment
Landlords keep 100% of rent due
Keep 100% of your rent instead of giving 8–12% ($1,200–$5,000+/year) to a property manager forever
Landlord Cart makes it take only 2–4 hours a week—and starts completely free.
| Self-Manage with Landlord Cart | Hire a Property Manager | |
|---|---|---|
| Cost |
Free forever or low fixed fee $0–$20.75/month – Keep 99.5–100% of rent |
8–12% of rent forever $1,200–$5,000+/yr + setup fees |
| Control | Full oversight on repairs, pricing, and decisions | Limited visibility; they call the shots |
| Time Commitment | 2–4 hrs/week with automated tools | Hands-off, less personal involvement |
| Tenant Relationships | Direct, professional portal builds loyalty | Indirect; delays/missteps possible |
| Repairs & Maintenance |
Shop best prices yourself (save 20–30%) |
Convenient but often higher costs/padding |
| Scalability | Perfect for 1–30 properties with flexible plans | Better for 10+ units; overkill for small portfolios |
| Pros | Affordable, flexible, empowering | Time-saving for busy owners |
| Cons | Some hands-on effort required | Expensive, less control, potential conflicts |
Secure, reliable, and always accessible, our AI agent ensures your tenant interactions are smarter, faster, and fully integrated into your property management workflow.
Tenants receive their own exclusive, secure portal where they can download their lease, view payment history, and easily send or respond to maintenance requests — all in one place.
Best of all, the tenant portal can be fully white-labeled with your property management company’s name, logo, and even runs on its own dedicated domain for a truly professional and branded experience.
Ditch the phone tag and endless text chains. Our platform allows you to efficiently handle tenant requests for maintenance or repairs, ensuring every interaction is tracked and documented.
Learn More on how our Message and Document Center saves you time and improves communications.
Reports can be filtered by your total portfolio or individual properties.
If you’re in the US, we follow the IRS Rental rules to properly categorize your deductible expenses
from the ones you can’t, like improvements (of course, always consult with your tax professional).
